All questions related to your profile and managing it

• How can I change my password? 435
• I play in several clubs, can I have a single login? 285
• I have a single account across several clubs, how do I choose which club to display? 222
• A family member wants to become a member, can I add them? 172
• How do I book for a family member? 29
• I've lost my password. How can I recover it? 274
• How do I change my profile photo and information? 49
• I have several accounts: how do I merge them into a single login? 35
• How do I change the site language? 40
• How do I set my personal access code? 44
• My data: download, leave the club, delete my account 34
• How do I become a club member online? 41

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 175
• Why are some cells pink on the board? 407
• How can I make a booking 960
• How can I book with a guest? 269
• How can I edit a booking? 222
• How can I delete a booking? 333
• All courts are occupied. Can I join the waiting list? 92
• What payment methods are available to me for a booking? 131
• How to create an open booking 68
• How to join an open match 61
• Where can I find the court access code (door code)? 38
• How do I withdraw from an open match? 38
• How do I view my booking history? 54
• How do I see the weekly schedule? 32
• How do I find and book at another club? 40

How do I register for a camp or a school?

• Sign up for a tennis lesson 132

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 42
• How do I pay for a booking with my wallet? 37
• How do I split the payment with my partner? 24
• How do I use my restaurant vouchers? 48
• How do I view and pay my invoices? 42
• How do I download my certificates? 28
• How do I send money from my wallet to another member? 28

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 39
• How do I join my club's WhatsApp groups? 31
• How do I take part in the Défi-Plugin (challenge tournament)? 43

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 28
• How do I turn on dark mode? 34
• How do I install the Plugin.ch mobile app? 31
• How do I choose the notifications I receive on my phone? 31
• Where can I find the messages sent by my club? 33

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 29
• The administration home page 26

• Manage access 68
• Manage membership cards 67
• Manage clubhouse 47
• Manage restaurant credit 50
• Manage email sending 47
• Manage invoicing 41
• Manage member groups 37
• Manage registrations 45
• Manage special days 44
• Manage offers 38
• Manage online payments 42
• Manage billing regions 45
• Manage the club manager 42
• Manage challenge tournaments 40
• Manage RFID validation 50
• Manage general settings 39
• Setting up the accounts (general ledger) 24
• Configure EBICS: connect Plugin.ch to your bank 33
• Gate access log 27
• Manage multiple buildings 32

• Create a new court 51
• Manage court groups 65
• Manage booking periods 70
• Manage court usage 58
• List, edit, or delete a court 54
• Manage sports 33
• Close courts 38

• Create a new season 54
• Edit or delete a season 59
• Open the winter season by copying last season 36
• Link a sport to a season 41

• Manage recurrence authorizations 45
• Manage restrictions 52
• Manage subscription type 64
• Create booking prices: per session or per season 36
• Check rates with the rate grid 22
• Manage non-member and pay-as-you-go deductions 28
• Booking without a subscription: the guest subscription 29

• Create an item 56
• Assign an item to a member 42
• Edit or delete an item 27
• Delete an item assigned to a member 45
• Import linked items from Excel 32

• Display the member list 49
• Create a new member 65
• View a member's detailed information 67
• Display a member's operational data 58
• Manage member subscriptions 55
• Import member data 35
• Print member cards 31
• Print and export the member list 49
• Charge an item to a member or a group 43
• Link a member to a group 23
• Edit and delete a member 38
• Search for a member 35
• Managing duplicates: merging two profiles 28
• Managing units to be deducted: personalised hours and non-members 27
• Manage Swiss Tennis licenses 28
• Topping up a member's wallet 32
• Find and reactivate a removed member 25
• Issue a certificate for a member 28
• Managing families 28
• Handling erasure requests (GDPR) 28

• Add a new sponsor 49
• Invoice sponsors 47
• Re-invoice sponsors 40

• Assign and remove a role 49
• Roles and access: create and edit a role 49

• Activating the Lessons module 43
• Creating lesson items 39
• Create, edit, and delete a lesson 58
• Manage lesson groups 51
• Manage lesson enrollments 59
• Prerequisite 59
• Invoice and reminder texts 46
• Teachers' schedule 40
• Grouped payments of registrations (basket) 23
• Change the rate of a registration 38
• Copy a lesson for the next season 33

• Complete management of equipment rental 44

• Find old invoice groups (archives) 45
• Invoice considerations and display 51
• Create invoices 52
• Send invoices by email 47
• Manage payment reminders 42
• Print invoices 45
• List and search invoices 49
• Edit and delete invoices 53
• Invoicing a membership fee or an item: what's the difference? 36
• Automatic reminders for e-mail invoices 24
• Keeping the accounts with the general ledger 36
• Manage family discounts 27
• Import accounts from Excel 36
• Carry an overpayment over to the next invoice 26
• Transit accounts for online payments 47
• How invoice dates are calculated 29
• Annuler une facture ou une ligne déjà comptabilisée 50

• List of bank payments 41
• Processing via bank files 45
• Process a manual payment 49

• Process installments 59

• Managing bookings in the schedule 87
• Configure and use open matches 58
• Manage the set times 40
• Create a promo code and use it 34
• Refund a fixed-hour session that was released and taken again 31
• Moving a booking and creating a recurrence in the schedule 34
• Creating and managing recurrences 34
• The weekly view and the all-sports view 42
• The cash journal and the history of a booking 31
• Manage cash register prices 24
• Offering items with a booking 24
• Deleted bookings and deletion records 24
• Replace a player on a fixed hour 42
• A fixed hour cannot be added: nothing is displayed 32

• Manage automatic emails 52
• Sending bulk emails 44
• Manage messages 50
• History of sent emails 37
• Writing an e-mail with the editor 27
• Birthday and inactive member e-mails 30

• Manage challenge tournaments 55

• Enable partner search 49

• The statistics dashboard 57
• Invoicing bookings from the statistics 41

• Access the program 57
• Booking by a member 62

• Creating and configuring a lesson 49
• Sign up for a tennis lesson 58
• Managing registrations (administrator) 63
• Managing groups and the schedule 48
• Tennis lesson invoicing 55
• Invoicing check and Youth and Sport export 48

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 35
• Adding and editing an employee 26
• Special cases: minor salary, young people, pensioners, LPP 33
• Running the monthly payroll 36
• Entering a compensated absence (army, maternity, illness, accident) 37
• The 13th salary and holidays for hourly employees 30
• Paying salaries and reconciling them with the bank 28
• Correcting an approved payslip 33
• Salary certificates and annual lists 23

You'll find all the questions about booking without an account

• How can I book if I don't have an account 878
• Where can I find available courts in my area? 155
• How can I edit/cancel my booking if I don't have an account? 178